Terms and conditions
TERMS AND CONDITIONS.
Terms of Payment; Payment is normally required in full with order. However, in the event of alternative arrangements being agreed, invoices are to be settled in full within 30 days of date of invoice. Beyond this, the charging of interest may be considered, for late payments.
Quotations; Costs of goods / fee rates may increase as a result of inflation or fluctuations in exchange rates. Dates quoted for provision of goods and services are estimates and not guaranteed. eurovoice shall not be liable for any consequential losses which may occur and are a result of any delay in despatch / receipt / installation of goods.
Consultancy; The basis on which time is charged is as follows; the rate will include travelling time; not including absence with illness / holiday. Part days will be charged pro-rata, based on an 8 hour working day, or at the hourly rate agreed. The basis on which expenses are charged includes travel, telephone, subsistance, overnight accommodation and significant stationary costs. Arrangements for cancelling the assignment; two weeks notice from either party, with fees due to the end of the period of notice. Statement as to the total time or total charges which will be involved in providing services are estimates only and, whilst every effort will be made to assure their accuracy, no liability is accepted in respect thereof.
Estimation; While time and / or costs estimated have been given in good faith on the basis of assessment, unforeseen circumstances may arise necessitating an extension to the time required and / or costs involved; to be agreed with the client.
Ownership and Risk; The risk in the goods sold shall pass to the customer on delivery. The property in the goods sold shall remain in eurovoice until the customer pays i) the whole of the price thereof and ii) the whole of the price of all other goods sold and delivered under any other contract between eurovoice and the customer; until such payment is made, the goods must be stored separate to other goods in the customer’s possession to enable identification; eurovoice having the right to retake possession of the goods at any time and for that purpose to enter customer’s premises.
Warranty; In the event of any fault or defect in the goods being reported to eurovoice, such goods will be repaired and replaced for a period from delivery; 90 days regarding software, 12 months regarding hardware. The customer shall be expected to return the goods for this purpose unless otherwise agreed. No guarantee is given as to the suitability of the goods for a particular application not in the written specification or instructions related to such goods. eurovoice shall be under no liability to the customer either in contract or tort for loss of profits or other consequential loss arising from defective or unsuitable goods or service provided. eurovoice shall not be liable or responsible to the customer in respect of goods, products, software or services supplied to the customer which are the subject of a warranty, guarantee or support from a third party and the customer shall rely on said third party warranty, guarantee or support.
Confidentiality and Copyright; eurovoice shall not divulge any confidential information about the customer or its business to third parties, in accordance with normal professional practice. Also, documents and advice from eurovoice are for the use of the customer alone; without prior consent must not be disclosed to any third party. Copyright regarding any programs, software, systems or documents supplied remain with eurovoice, unless otherwise agreed.
From the beginning of its activities in 1993, eurovoice has been an advocate of well designed computer telephony solutions.
The key to a well designed system lies largely with the quality of the design of the interactive voice dialogue. An optimum dialogue enables callers to interact with automated systems as easily as possible. This not only leads to greater user satisfaction, but results in a higher percentage of calls that are handled automatically. A good dialogue design is even more important when speech recognition is being used. In these cases, it cannot always be assumed that what was recognised was what the caller said, so input confirmation and ease of correction becomes critical.
To this end, eurovoice has been an active partner with European Commission (ACTS) funded projects such as Dialogues 2000. These projects addressed the user-trialling of advanced speech-recognition enabled computer telephony systems. Their results have been used directly by eurovoice to help deploy well designed dialogues.
The research output from the Dialogues 2000 project addressed issues such as:-
- The use of tones
- Attitudes to voices
- Navigation in structured and unstructured menus
- Help strategies
- The grouping of numbers such as PINs, telephone numbers, account numbers, 16-digit credit cards
eurovoice is based in the UK. It was incorporated in June 1993 and is privately owned and funded. It has remained profitable since 1994, with increasing revenues. eurovoice provides computer telephony software and solutions to an international customer base, across a range of pharmaceutical, academic, hospitality, government, financial and telecommunications sectors.
eurovoice comprises a small team of dedicated professionals operating from Ipswich, Cambridge and London. Its wealth of experience in the computer telephony arena has enabled it to specialise in the development of core computer telephony software toolkits.
eurovoice’s activities encompass three main areas:-
- Development of our core software products
- Development of bespoke solutions
Martin Steer CEng, BSc(Hons), MIET, is a founding director of eurovoice limited. He has been involved with computer technology since 1978 and has an honours degree from Southampton University in "Electronic Engineering and Information Technology". Prior to incorporating eurovoice in 1993, he was employed by BT’s internationally renowned Research & Development Labs from 1981 (Adastral Park). During this time he became Technical Project Leader for the development of major computer telephony and speech recognition projects during the 1980's. These projects included telephone banking, interactive voice response systems for the financial and retail sectors and early development of the popular network based call-answering service that is now known as BT CallMinder (1571).
Since 1993 he has led eurovoice into becoming a leading software development and technical consultancy business, specialising in computer telephony solutions.