|
Feature |
Standard Edition |
Enterprise Edition |
|
Number of users |
Unlimited |
Unlimited |
|
Number of SIP trunks |
Unlimited |
Unlimited |
|
Number of Routing Rules |
Unlimited |
Unlimited |
|
Number of Auto Attendant Scripts |
Unlimited |
Unlimited |
|
Number of concurrent calls |
100 |
1000 |
|
Number of ACD Groups |
2 |
Unlimited |
|
ACD Group Distribution Patterns |
Circular, Top-Down |
Circular, Top-Down, Longest-Idle, Agent Skills based |
|
ACD Comfort Messages |
Music on hold, Queue Position, Expected Wait Time |
Music on hold, Queue Position, Expected Wait Time |
|
Web-based User Interface |
Included |
Included |
|
Voice Mail |
Included |
Included |
|
Real time view of calls |
Included |
Included |
|
Historic view of calls |
Included |
Included |
|
RTP Proxy support |
Included |
Included |
|
Enhanced NAT support |
Included |
Included |
|
Custom Routing Rules |
Included |
Included |
|
Remote Office support |
Included |
Included |
|
Computer Telephony Integration |
- |
Included |
|
Automated Outbound Calling |
- |
Included |
|
Load Balancing |
- |
Included |
|
Failover to alternative destination |
- |
Included |
|
Alarm trigger on failover |
- |
Included |
|
SIP Monitoring Watchdogs |
- |
Included |
